1. Who we are

Petalbees is the digital studio of Mobhira International Services (OPC) Pvt. Ltd., a company registered in India. For the personal data described in this notice, that company is the data controller under the EU General Data Protection Regulation (Regulation (EU) 2016/679, "GDPR") and, where it applies, the UK GDPR.

2. What this covers

This notice applies to the petalbees.com website, to enquiries you send us by email, form or WhatsApp, and to the accounts of clients who buy design, hosting, mail or marketing services from us.

When we host a website or run marketing for a client, we handle that client's visitor data as a processor on their instructions. In that situation the client is the controller, their own privacy notice applies, and our obligations to them are set out in a data-processing agreement rather than in this notice.

3. What we collect

When you visit this website

• IP address, browser and device type, operating system, and the pages you opened
• Referring website or campaign, if you arrived from one
• Date, time and duration of the visit
• Security log entries: failed requests, blocked attempts, suspicious traffic

When you contact us

• Your name, email address, company name and country
• Which services you ticked, and anything you wrote about the project
• Your phone number and WhatsApp profile name, if you message us there
• The content and timing of the messages exchanged

When you become a client

• Billing name and address, VAT or tax identification number
• Invoices, payment records and bank reference details
• Contract documents, briefs, approvals and correspondence
• Login and access credentials you give us for your domain, host or accounts
• Mailbox names and the technical records needed to run your mail service

We do not knowingly collect special category data (health, beliefs, biometrics and similar). Please do not send it to us in a project brief.

4. Why we use it, and our legal basis

Where we rely on legitimate interests, we have weighed our interest against your rights and freedoms. You can ask for that assessment, and you can object at any time under Article 21.

5. Cookies and analytics

This site sets only what it needs to function. As delivered it loads no analytics or advertising cookies at all. If measurement is added later, it will wait for your consent, asked for through a banner you can reopen and change at any time. The categories, names and lifetimes are listed in our cookie notice.

6. Website translation

The language selector at the top of every page uses the Google Translate widget. If you choose a language, your browser contacts Google's servers, and the text of the page you are reading is sent there to be translated. Google will receive your IP address and may set its own cookies. This happens only after you pick a language; the widget performs no translation until then. Google's own privacy policy governs what it does with that information.

If you would rather not use it, read the site in English, or ask us for a professionally translated copy of any document.

7. Who else sees your data

We do not sell personal data and we do not share it for anyone else's marketing. We do use a small number of service providers, each bound by a written contract that limits them to our instructions.

We will also disclose data where the law requires it, or to establish or defend a legal claim. If our business is ever transferred, personal data would move with it and you would be told beforehand.

8. Transfers outside the EEA

Our team works from India, which the European Commission has not found to provide an adequate level of protection. Where personal data reaches us there, the transfer is covered by the Standard Contractual Clauses adopted by the Commission in Implementing Decision (EU) 2021/914, under Article 46(2)(c) GDPR, together with practical safeguards: encryption in transit and at rest, access limited to named staff, multi-factor authentication, and a policy of keeping client systems and content on EU infrastructure rather than copying them locally.

You can ask us for a copy of the relevant clauses and a summary of the transfer risk assessment by writing to privacy@petalbees.com.

9. How long we keep things

10. Your rights

Under Articles 15 to 22 of the GDPR you may ask us to:

• Confirm what we hold about you and give you a copy
• Correct anything inaccurate or incomplete
• Delete data we no longer have a reason to keep
• Restrict how we use it while a question is resolved
• Send the data you gave us to another provider in a machine-readable form
• Stop processing based on legitimate interests, including any profiling
• Stop direct marketing, with no reason needed and no argument from us

Where we rely on consent, you can withdraw it at any time under Article 7(3). That does not affect anything done before you withdrew. We take no automated decisions that produce legal or similarly significant effects.

Write to privacy@petalbees.com. We answer within one month, and will tell you if a complex request needs longer. There is no charge unless a request is manifestly excessive.

11. How to complain

If something has gone wrong, tell us first — most issues are a misunderstanding we can fix quickly. You also have the right to complain to a supervisory authority in the EU or EEA country where you live, work, or where the problem happened. In the United Kingdom, that authority is the Information Commissioner's Office.

12. How we protect data

• TLS encryption on every site and mailbox we run
• Encrypted, access-controlled off-site backups
• Multi-factor authentication on administrative accounts
• Access granted per project and removed when it ends
• Credentials stored in a password manager, never in email or chat
• Patching and vulnerability scanning on a monthly cycle
• A written procedure for breaches, including notification within 72 hours where Article 33 applies

13. Children

Our services are sold to businesses. The site is not aimed at children and we do not knowingly collect data from anyone under 16. If you believe a child has sent us personal data, write to us and we will delete it.

14. Changes to this notice

When we change how we handle personal data we update this page and change the date at the top. If a change materially affects clients, we say so by email rather than waiting to be noticed.

1. What cookies are

A cookie is a small text file a website asks your browser to keep. It lets the site recognise your device on the next page or the next visit. Similar technologies — local storage, pixels, SDKs and tracking parameters — do much the same job, and everything on this page applies to them too.

2. Our approach

Under the ePrivacy Directive as implemented in each EU country, and under the GDPR's consent standard, anything that is not strictly necessary for the site to work needs your permission first. So on this site:

• Nothing but strictly necessary cookies is set before you choose
• Analytics and marketing scripts stay blocked until you say yes
• Refusing is as easy as accepting, on the same screen, with no dark patterns
• Your choice is stored so we do not ask on every page
• You can reopen the banner and change your mind at any time

3. Categories we use

4. The cookies on this site

Complete this table with the exact cookies your final installation sets, then keep it current — an inaccurate cookie table is worse than none.

5. Google Translate

The language selector is Google's translation widget. Choosing a language sends the text of the page to Google so it can be translated, and lets Google set the googtrans cookie and see your IP address. None of that happens while you read the site in English. Machine translation is convenient but imperfect: where a translated page and the English original differ, the English text is the one that governs.

6. Changing your choice

As delivered, this site loads no analytics or marketing cookies, so there is nothing to switch off beyond your browser's own controls. Once measurement is added, a consent banner appears on your first visit and a Cookie settings link sits in the footer of every page: open it, adjust the categories, and save. The change applies immediately, and withdrawing consent is as straightforward as giving it. Removing consent does not delete data already collected — for that, use the rights described in our privacy notice.

7. Browser controls

Every major browser can block or delete cookies for all sites or for this one, usually under Settings, then Privacy. Blocking strictly necessary cookies will break parts of the site, including forms. Instructions live in the help pages of Chrome, Firefox, Safari, Edge and Brave.

8. Do Not Track and Global Privacy Control

Browsers can send a Do Not Track header, which no common standard obliges sites to honour. Where your browser sends a Global Privacy Control signal, we treat it as a refusal of analytics and marketing cookies.

9. Changes

New tools mean new cookies, so this page is reviewed whenever the site changes and at least once a year. The date at the top shows the last revision.

1. Who these terms are with

Your contract is with Mobhira International Services (OPC) Pvt. Ltd., trading as Petalbees, of [registered office address] ("we", "us"). "You" means the person or company named on the accepted quote. These terms apply to every quote, order and service unless we have both signed something that says otherwise; a signed agreement wins where the two conflict.

2. Quotes and acceptance

• Quotes are written, itemised, and valid for 30 days.
• A contract forms when you accept in writing — email is enough — and, for project work, when the first invoice is paid.
• Anything not listed in the quote is not included. If you need it, we will price it.
• Your own purchase-order terms do not apply unless we accept them in writing.

3. What we will do

We will provide the services in the quote with reasonable skill and care, to the standard of a competent professional studio. We will keep you informed, give you a staging link during a build, and tell you promptly if something is at risk of slipping.

4. What we need from you

• Text, images, logos and data in the formats agreed, by the date agreed
• One named person who can approve work and answer questions
• Feedback consolidated into a single response per round
• Access to domains, hosting, analytics or ad accounts where the work needs it
• Confirmation that you hold the rights to everything you send us

You are responsible for the accuracy and legality of the content you supply, including claims about your products, prices and regulated statements. If material is late by more than 15 working days we may reschedule the project and invoice the stage completed.

5. Changes to scope

Two rounds of revisions are included at each design stage unless the quote says otherwise. Work beyond the agreed scope — new pages, new features, a change of direction after approval — is quoted separately and starts once you approve it. We will always tell you before extra cost is incurred, never after.

6. Timelines

Dates in a quote are estimates made on the assumption that materials and approvals arrive on time. We will tell you as soon as we know a date is at risk. Time is not of the essence unless we have agreed a fixed deadline in writing.

7. Fees, VAT and payment

• Project work: 50% on acceptance, 50% on completion, before launch.
• Hosting, mail and care plans: billed monthly or annually in advance.
• Marketing retainers: billed monthly in advance; ad spend is billed at cost with no mark-up.
• Invoices are payable within 14 days unless the quote says otherwise.
• Prices are in EUR or GBP as stated on the quote. Bank charges are yours.

VAT

We are established outside the EU. For business customers in the EU, services are generally subject to the reverse charge, and you must supply a valid VAT identification number; you account for VAT in your own country. Where a client is a consumer, or does not provide a valid number, applicable taxes are added.

Late payment

For business-to-business contracts we may charge statutory interest on overdue amounts at eight percentage points above the reference rate of the European Central Bank, together with the fixed compensation for recovery costs provided for by Directive 2011/7/EU. We would much rather send a reminder than an interest note, and always do that first.

8. Hosting and mail services

• Sites, databases, backups and mailboxes are held on EU infrastructure. The data centre is named in your quote.
• We target 99.9% monthly availability, excluding announced maintenance and events outside our control.
• Backups are taken daily, kept 30 days, and restored on request. You remain responsible for keeping your own copy of anything irreplaceable.
• Plans include fair-use resource limits. If your site outgrows them we will tell you and offer a larger plan rather than throttle you quietly.
• You may not use our servers to send unsolicited bulk mail, host unlawful or infringing material, run malware or phishing, mine cryptocurrency, or attack other systems.
• Services renew for the same period unless either of us gives 30 days' notice before the renewal date.
• On termination we will provide a full export of your site, database and mailboxes for 30 days, after which the data is deleted.

9. Domain names

Domains are registered in your name and remain your property. Registry rules, renewal dates and dispute policies are outside our control. Where we manage renewals for you we will send reminders, but the responsibility for keeping a domain alive stays with its owner.

10. Third-party software

Projects may use plugins, themes, fonts, stock images or APIs licensed from third parties. Those licences bind you directly, may carry recurring fees, and may change on terms we do not set. We will tell you what is being used and what it costs before it is installed.

11. Ownership of the work

• You own the content, data and materials you supply.
• On payment in full, we assign to you the intellectual property in the final deliverables made specifically for you — designs, logo, page layouts, custom code and source files.
• We keep ownership of our own pre-existing tools, libraries, frameworks and know-how, and grant you a perpetual, non-exclusive licence to use them within the delivered work.
• Concepts and drafts you did not select remain ours.
• Until the final invoice is paid, the work is licensed for review only and may not be published.

12. Showing the work

We may name you as a client and show the finished work in our portfolio and in proposals. Tell us if you would rather we did not, and we will not — no explanation needed, before or after launch.

13. Confidentiality

Each of us will keep the other's non-public information confidential, use it only for the project, and protect it as carefully as our own. This does not cover information that is already public, independently developed, or required to be disclosed by law. The obligation lasts three years beyond the end of the contract.

14. Data protection

Where we process personal data on your behalf — hosting your site, running your mailboxes, managing your campaigns — you are the controller and we are the processor. We will enter into a data-processing agreement meeting Article 28 GDPR before that processing begins, listing our sub-processors and the safeguards for any transfer outside the EEA. Our own handling of personal data is described in the privacy notice.

15. Warranties and what we do not promise

We warrant that the work will be our original creation or properly licensed, and that it will materially match the agreed specification. For 30 days after launch we will fix defects in our work free of charge.

We do not promise particular search rankings, traffic volumes, conversion rates or sales; these depend on markets, competitors and platform decisions nobody controls. We do not promise that software will be uninterrupted or error-free, that third-party platforms will keep working the same way, or that a site will display identically in browsers released after delivery.

16. Liability

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited.

Subject to that, our total liability arising out of a contract is limited to the fees you paid us for the service concerned in the twelve months before the claim. We are not liable for loss of profit, revenue, goodwill, anticipated savings, data, or for indirect or consequential loss, however caused.

Claims must be brought within twelve months of the date you became aware, or reasonably should have become aware, of the circumstances giving rise to them.

17. Term, cancellation and termination

• Recurring services run month to month, or for the term stated, and renew automatically. Either of us may stop a renewal with 30 days' written notice.
• You may cancel a project at any time. You pay for work completed up to that point, and the deposit is not refundable once design work has begun.
• Either of us may terminate immediately if the other commits a material breach and does not remedy it within 14 days of written notice, or becomes insolvent.
• Termination does not affect rights already accrued, or clauses that are meant to survive it.

18. Suspension

We may suspend a service where an invoice is more than 30 days overdue, where the acceptable-use rules in clause 8 are broken, or where continuing would put other clients' systems at risk. Except in an emergency we give at least 7 days' notice and a chance to fix the problem first.

19. Force majeure

Neither of us is liable for delay or failure caused by events beyond reasonable control, including network or power failure at an upstream provider, government action, natural disaster or armed conflict. If such an event lasts more than 60 days, either of us may terminate the affected service without penalty.

20. Subcontracting

We may use specialists — illustrators, translators, developers — and remain fully responsible for their work and their confidentiality. You may not assign the contract without our written consent, which we will not withhold unreasonably.

21. If you are a consumer

Where you buy as a consumer rather than for business purposes, you keep every right given to you by the mandatory consumer law of your country of residence, and nothing here reduces them. Under Directive 2011/83/EU you generally have 14 days to withdraw from a distance contract. If you ask us to begin work inside that period, you accept that once the service is fully performed the right to withdraw is lost, and that if you withdraw part-way you pay for what was already delivered.

22. Governing law and disputes

These terms are governed by the laws of [governing law], and the courts of [jurisdiction] have non-exclusive jurisdiction. If you are a consumer resident in the EU, you may also bring proceedings in the courts of your own country, and the mandatory law of that country continues to protect you.

Before going anywhere near a court, please write to hello@petalbees.com. Almost everything is solvable in a phone call. We are [willing / not obliged] to take part in alternative dispute resolution before a consumer arbitration body. Consumers can find the dispute-resolution bodies listed for each Member State at consumer-redress.ec.europa.eu. The European Commission's Online Dispute Resolution platform closed on 20 July 2025 and is no longer available.

23. General

If a clause is found unenforceable, the rest stands. A delay in enforcing a right is not a waiver of it. These terms, the accepted quote and any data-processing agreement form the whole agreement between us. Nobody other than you and us can enforce them.

24. Changes to these terms

We may update these terms for new services or changes in law. For recurring services we give 30 days' notice by email, and you may terminate before the change takes effect if it does not suit you. Work already quoted is governed by the terms in force when you accepted it.

1. Site operator

2. Contact

3. Registration and tax

4. Responsible for content

Responsible for the editorial content of this website within the meaning of the applicable national media rules: [Full name], [address as above].

5. EU representative

Under Article 27 of the GDPR, our representative in the Union for data-protection matters is [Name, company, full EU address, email]. You may contact the representative on any question about how we handle personal data, in addition to or instead of contacting us.

6. Consumer dispute resolution

The European Commission's Online Dispute Resolution platform was discontinued on 20 July 2025 under Regulation (EU) 2024/3228, and links to it are no longer valid. Consumers can find the alternative dispute-resolution bodies notified by each Member State on the Commission's consumer redress pages at consumer-redress.ec.europa.eu, or contact their national European Consumer Centre.

We are [willing / not willing] to take part in dispute resolution proceedings before a consumer arbitration board. Whatever the answer, we would rather hear from you directly first.

7. Liability for content

We prepare the content of these pages with care, but we cannot guarantee that everything is accurate, complete and current at every moment. Prices, specifications and availability are indicative until confirmed in a written quote. Nothing on this site is a binding offer.

8. Liability for links

This site links to external websites we do not control. Their content is the responsibility of their operators. We checked the linked pages for unlawful content when the link was made and found none; we cannot monitor them continuously. Tell us if a link points somewhere it should not and we will remove it.

9. Copyright

The content, design, code, text and images of this site are protected by copyright. Reproduction, adaptation or distribution beyond what copyright law permits requires our written consent. Downloads and copies are allowed for private, non-commercial use. Where material originates with a third party, the rights of that party are marked as such.

10. Accessibility

This site is built to meet WCAG 2.2 level AA, in line with the requirements of the European Accessibility Act (Directive (EU) 2019/882). If any part of it is difficult to use with a screen reader, keyboard or magnifier, write to hello@petalbees.com and describe what happened. We treat accessibility reports as bugs, not as feedback.

11. Picture credits

Logo and brand marks: Petalbees. Other imagery: [credit each photographer, illustrator or stock licence].